As you may have seen, our website has been completely renewed.
We have worked long and hard to create a more innovative and mobile-friendly portal.
The graphics as well as the colours and images have also been renewed to facilitate reading from different devices (PC, tablet and smartphone). The products have been grouped into side menus, divided into musical instruments, qualities and woods; in this way, the research for particular dimensions or a specific article will be easier. Each product will be accompanied by a short description, which we will be gradually integrating with measures, characteristics and images.
The purchasing process has also been reworked in favour of greater linearity and clarity.
But what are the main changes? Let's have a look at them together.
New procedure for credit cards
From now on, all online orders with credit card payment will conclude with a transaction. The system will redirect you straight to the Nexi portal, where you can enter your card details in a completely safe and secure way.
All transactions will be accounted for after 5 business days. This means that at the time of the transaction only a pre-authorization will be required on your card, which will become an effective payment only after 5 days.
For more information on payments, you can consult the page of the Terms and Sales Conditions.
Use of PayPal
Many of our customers have requested it and we will soon activate a PayPal account to make payments faster and safer. As soon as the service is active, we will inform you through our newsletter. (Do not forget to subscribe!)
New minimum order for abroad
We have lowered the minimum order value for all shipments - even those headed abroad, to € 30,00 (VAT and transport costs excluded). For more information please see the Terms and Sales Conditions.
We are a small company, and many small orders represent a significant cost for us. This is why from now on we will apply handling fees for all orders under € 100,00, including orders headed abroad.
To find out more, you can consult the Terms and Sales Conditions or our FAQ section.
For online orders, the cost of processing will be added at a later moment. In case of credit card payment, a second authorization will be required to settle the cost of the requested work.
The cost of processing varies depending on the type of work and the time taken. These are the processings we can do: cutting, sanding, thicknessing and planing. For more information, you can consult the dedicated page.
These are just few of the main new features of the new website, but we don't want to give everything away! In order not to miss anything, we invite you to subscribe again to the newsletter and to follow us on our social media platforms: Facebook, Instagram and now also YouTube.
We really hope you like the new site and don’t hesitate to contact us for any suggestions or feedback!