Shipment

We ship worldwide using different methods depending on the size and destination. Transportation will be charged on the invoice.

Italy 

Shipments within Italy are made by GLS express courier.

Should you have a subscription with a different courier from ours, simply let us know during the ordering process and we will provide you with all the necessary information to organize pick-up and collection directly.

Europe 

Shipments towards countries within the European area are generally carried out by express courier GLS or FedEx. Shipping rates vary based on weight, volume and number of goods. 

For items purchased online (also viewable from the downloadable catalogue in PDF and on the paper version), the online shopping system will automatically calculate a rate.

For special requests or oversized items, shipments can be managed through other couriers; in this case we will make sure to provide you with the price quotation for the transport.  

World 

The rates and the type of the courier used for exportations vary based on the size, volume, number and content of the packaged goods. Generally small shipments are carried out by FedEx express courier or through “Poste Italiane”, the Italian postal service. 

For shipments particularly relevant in terms of weight and volume, other courier services or shipment companies may be used: their quotation will be communicated thereafter.

The cost of the necessary export certificates will be added to the transportation costs.

Taxes and custom fees will always be paid directly by the buyer/addressee; all shipments outside the EU must undergo customs clearing. 

Transit times may vary depending on the quantity of goods ordered and the documentation required for exportation, in particular shipments which need to be accompanied by a CITES certificate will require higher costs and longer preparation times. 

For more information on the certificates needed for exportation, see our page on CITES and Term and Sales conditions.

Order preparation times 

For products and standard elements that are already in stock (viewable from the PDF or paper catalogue and while online shopping on our website), shipments take place within 10 days from the order confirmation; for items not viewable in our catalogue or the online shop (therefore not part of our standard stock), and items with special measures, times may vary depending on availability of the material and difficulty of preparation.